Refund policy

RETURNS
You have 30 days after receiving your order to request a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please include your order number or proof of purchase.

HOW TO RETURN AN ITEM
Email us at carla@studiocarlaart.com to request a return.

Return shipping is paid by the customer. We recommend a tracked and insured service, especially for artwork, as we can't be responsible for items lost or damaged on the way back to us.

REFUNDS
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 14 days and include the original shipping cost you paid. The cost of return shipping is not refunded.

DAMAGED OR INCORRECT ITEMS
Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, email carla@studiocarlaart.com as soon as possible with your order number and a photo, and we'll make it right.

QUESTIONS
Contact us anytime at carla@studiocarlaart.com.